A school and
college guide to how
students in need of
How do university support departments operate?
A main priority for universities is to ensure
students who require additional support and
advice whilst studying know where to find, and
how to access the support that is available to
University student support teams exist to help
those students to realise their potential, get the
most out of their studies and thrive at university,
and are the first point of contact for students
requesting additional support.
Encourage students to let universities know if
additional support will be required
It is important that universities are aware of the
specialist support students require, early on in
the application process, so that the appropriate
support can be put in place for them in sufficient
time, before arriving at university. Students
can let their selected universities know what
additional support they require through the
UCAS application process, at open days, or by
contacting student support departments at
An outline of the available support offered by universities
Here are some of the services available at the
University of South Wales as an example. Every
university will have similar services:
What does the disability service team at university do?
The disability service at university provides information, advice and guidance to and
co-ordinates support for disabled students. This
includes students with physical, sensory, mental
health or unseen disabilities, specific learning
difficulties (e.g. dyslexia) and autism.
The team offers help and advice, ranging from
organising note taking services, library support,
overnight transition events for students who
have an autistic spectrum condition, to specialist
What do counselling, mental health and wellbeing services at universities do?
Counselling, mental health and wellbeing services provide impartial, confidential, non-judgmental
advice through one-to-one appointments via
telephone or Skype. They offer a range of practical
support in a confidential and professional setting,
and try to respond sensitively to the effects
that challenging circumstances can have on
individuals. This will help them to explore their
situation and make appropriate choices. Students
who experience mental or emotional distress can
access support through this service as well.
If students do experience mental health problems
whilst at university, it is a good idea to seek help
as soon as possible. Students who are struggling
with overall wellbeing, including physical and
mental health and social welfare, can also seek
help to address these issues.
What do Student development and study skills services teams at university do?
Student development and study skills services offer advice, information and resources to help
students raise their aspirations, improve their
academic performance and develop transferable
skills for employment. From referencing and
critical analysis, to help with mathematics and
statistics, students who require additional support
will have access to one-to-one or group support
sessions through this service.
What do the student money advice team at university do?
The student money advice team provides support and advice to help students
manage money, and can provide emergency
support to students who experience financial
difficulties whilst at university.