University of East Anglia
University of East Anglia
How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and even safety. On this course you will learn to evaluate how call handlers ask questions over the phone. at University of East Anglia

Free online course: Effective Questioning for Call Handlers (MOOC)

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How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and even safety. On this course you will learn to evaluate how call handlers ask questions over the phone.
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Massive Open Online Courses (MOOCs) are free online courses that absolutely anyone can do, no matter where they are in the world. UEA currently offers a wide range of MOOCs via our partner FutureLearn. Every MOOC is designed and delivered by UEA academics leading in their field, giving you access to unique, high quality content. Best of all, since you don't need to attend a class, you can easily fit a MOOC around your work and home life.

You can find more information at: http://www.futurelearn.com/courses/effective-questioning
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Available dates
Please contact us to arrange a date.
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Suitable for
Individuals (Enquiry not required to be through a school)
University of East Anglia

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